Frequently asked questions
Can't find your answer? Write to us and we'll reply.
Do we need to buy new printers?
No. AnyTimePrint uses the printers you already have. The hub prints to them the way a normal computer does. With a Raspberry Pi hub, network printers that support AirPrint or IPP Everywhere work without any driver; many office printers from recent years do.
What exactly is a hub?
A small computer next to your printers that runs the AnyTimePrint hub software: an existing Windows PC, a Mac, or a Raspberry Pi with no screen. It receives documents only when someone scans its QR code and prints them. One hub can serve several printers.
Do employees install anything?
No. Employees use a web app on their phone or laptop. They can add it to their home screen, but there's nothing to download from an app store and no printer driver to install.
Why WhatsApp to sign in?
Everyone in India already has WhatsApp. People send a short code to your organization's AnyTimePrint WhatsApp number and they're signed in: no passwords to forget and no SMS delays.
Can people print Word, PowerPoint and Excel files?
Yes, if it's switched on for your organization. These files are converted to PDF on one of your Windows hubs that has Microsoft Office installed, using your own Office licence, so the layout matches what people see in Office.
What happens if the internet goes down?
Documents wait safely in the queue. Hubs reconnect by themselves and print as soon as they're back online. Uncollected documents expire and are refunded automatically.
Where is our data stored, and is it secure?
On Google Cloud through Firebase, encrypted in transit and at rest, with each organization kept strictly separate. Documents are deleted from the hub right after printing and from the cloud 7 days after the job ends.
Can we stop colour printing or large print jobs?
Yes. Admins can turn colour off, cap copies, set a maximum number of pages per order, and choose which printers each person may use.
Can visitors or contract staff print?
Yes. Add them as people with a small number of credits and access to specific hubs. Remove them when they leave; nothing to undo on any laptop.
How do we charge for printing?
You set a credit price per page. Credits are held when a document is queued and charged only when pages print; failed or uncollected prints are refunded automatically.
How long does setup take?
A hub can be installed and paired in minutes using a 6-digit code from the admin console. Most of the time goes into deciding credits and adding your people, which you can import from a spreadsheet.
Is there a mobile app?
The employee app is a web app that installs to the home screen on Android and iPhone, and sends notifications. There's no app-store download to manage.
See it print, on your own printer
We'll show you the employee app, the admin console and a hub working with a printer like yours, and answer your IT team's questions.
Or write to us at info@saola.in